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Return Policy

Not satisfied? Big Jeff is happy to help!
If you are not happy with your purchase for any reason, feel free to submit a ticket on our contact form, and we will get back to you as soon as possible.


We respond to every submission, so be sure to check your Spam filters for any missed emails from us if you are expecting a response.

Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. If we are not informed of returns being sent, it can result in a delay or total loss of your return.

WARRANTY

We accept products in house for a period of 12 MONTHS for defective warranty products only and you will be issued an in-store credit or replacement; If we have item in stock at the time of the return we can swap it out; If we do not have the item in stock then we will issue a store credit minus any missing parts, boxes, wire. Ect. Store credit will be issued for original purchase price only. YOU will be responsible for shipping it to us and we will ship it back to you the first time on us. **If we deem misuse because you are having to warranty the same product more than twice then we reserve the right to NOT warranty it anymore and you would have to go through the manufacture.

**Keep in mind that most products are covered under a one-year manufacturer’s warranty**

Replace or Credit If we have item in stock at time of return then we can swap it out. If we do not have it in stock then we will give you store credit minus any missing parts boxes, wire ETC. You will be responsible for shipping back to you. If a product is found to be working with no issue and you request a replacement the same item will be shipped back.

 

Examples of conditions that will lead to refused returns:

  • Item is missing parts, or the original product packaging is damaged/tampered
  • Returned item has a different serial number than the item Big Jeff Audio shipped
  • Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC.
  • Returns shipped with improper packaging which may result in a damage in-transit
  • Mounted or used subwoofer enclosures and speaker boxes
  • Blown, punctured or fried speakers, subwoofers, and amplifiers
  • If the same item is returned continually, you must contact the manufacture directly

Items that are not covered under warranty include:

 

  • Pro Audio that can be fixed with a replacement part (such as drivers and tweeters with replacement diaphragms) Ex. Diaphragm and or a Re-cone kit
  • Brazilian Amplifiers: Timpano, Taramps, Stetsom, PRV
  • Competition rated sub woofers
  • Blown, punctured or fried speakers, subwoofers, and amplifiers
  • Clearance, open box and discontinued items (or as is no returns)

 

ALL OPEN BOX AND DISCOUNTED ITEMS ARE SOLD AS IS WITH NO WARRANTY

ALL ITEMS HAVE BEEN FULLY TESTED BEFORE BEING SOLD

 

 

RETURN SHIPPING COSTS

The customer is responsible for the cost of return shipping, including any damages to the product.

Please be sure you have received an RMA# before just shipping your item back to us

Our return address is:

Big Jeff Online Inc
Returns RMA#_____________

2640 NW 10th St 
Ocala, FL 34475
352-304-6699

 

 

REFUND METHOD

 

Refunds are issued as store credit only. Credit will only be issued for the original price of the item cost. If your claim is found to be fraudulent your return will not be processed, if items are found to be missing boxes, paperwork, parts, accessories that will be deducted from your credit. Returns are processed within 3 business days of being received.

 

 

Damages/Freight

You must inspect your freight while the driver is still there, if you accept the freight and the driver marks that everything was OK, and you later find there was damage. There is nothing we can do YOU MUST tell the driver right then and there.

 

If your items were delivered by USPS, UPS or Fed-EX You have 48 hours of receiving your items to notify us of any damages. We will need photos of the damage (to the packaging, boxes, etc.)

MISSING A PACKAGE?

If you have not received your package, but the tracking information shows that it was delivered,
please do the following within 36 hours of expected, stated delivery:

  • Verify the shipping address on the order is the address where you are looking for the package
  • Look for a notice of attempted delivery
  • Look around the delivery location for the package, or see if a neighbor has accepted the delivery
  • Be sure to double check your mailbox and other usual spots for package delivery

If you think that your package has been stolen, we will require a police report since this is now theft.
Once we have a police report on file for the stolen package, we will reship your order.

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