Return Policy — Big Jeff Audio Dealer Platform
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Return Policy

Not satisfied? Big Jeff is happy to help!
If you are not happy with your purchase for any reason, feel free to submit a ticket on our contact form, and we will get back to you as soon as possible.


We respond to every submission, so be sure to check your Spam filters for any missed emails from us if you are expecting a response.

Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. If we are not informed of returns being sent, it can result in a delay or total loss of your return. 

Examples of conditions that will lead to refused returns:

  • Item is missing parts, or the original product packaging is damaged/tampered
  • Returned item has a different serial number than the item Big Jeff Audio shipped
  • Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC.
  • Returns shipped with improper packaging which may result in a damage in-transit
  • Mounted or used subwoofer enclosures and speaker boxes
  • Blown, punctured or fried speakers, subwoofers, and amplifiers
  • If the same item is returned continually, you must contact the manufacture directly

ALL DISCOUNTED ITEMS ARE SOLD AS IS WITH NO RETURNS OR WARRANTY

 

Return Window:

  • You may return items within 14 days of delivery for a full credit.
  • Unopened items can be returned up to 90 days, but a 10% restocking fee applies after the initial 14 days.
  • Opened items returned within 14 days will incur a minimum 20% restocking fee.
  • Returns for opened items beyond 14 days will be assessed on a per-case basis.

RETURN SHIPPING COSTS

Big Jeff Audio will cover the return shipping label only if the item if the item was Defective on Arrival (DOA) Otherwise, the customer is responsible for the cost of return shipping, including any damages to the product; if an item comes back and is not DOA you will be charged the cost of the return label and it will be deducted from your store credit.

Upon request we may provide a shipping label to the customer as a convenience and the cost will be deducted from there store credit.

Please be sure you have received an RMA# before just shipping your item back to us

Our return address is:

Big Jeff Online Inc

Returns RMA#_____________

2001 NW 1st Ave

Ocala, FL 34475

737-BIG-JEFF (737-244-5333)

 

REFUND METHOD

Refunds are issued as store credit only. Credit will only be issued for the original price of the item cost. If your claim is found to be fraudulent your return will not be processed, if items are found to be missing boxes, paperwork, parts, accessories that will be deducted from your credit. Returns are processed within 3 business days of being received.

Damages/Freight

You must inspect your freight while the driver is still there, if you accept the freight and the driver marks that everything was OK, and you later find there was damage. There is nothing we can do, YOU MUST tell the driver right then and there.

 

If your items were delivered by USPS, UPS or Fed-EX You have 48 hours of receiving your items to notify us of any damages. We will need photos of the damage (to the packaging, boxes, etc.)

MISSING A PACKAGE?

If you have not received your package, but the tracking information shows that it was delivered,
please do the following within 36 hours of expected, stated delivery:

  • Verify the shipping address on the order is the address where you are looking for the package
  • Look for a notice of attempted delivery
  • Look around the delivery location for the package, or see if a neighbor has accepted the delivery
  • Be sure to double check your mailbox and other usual spots for package delivery

If you think that your package has been stolen, we will require a police report since this is now theft.
Once we have a police report on file for the stolen package, we will reship your order.